Legal

Refund policy

Last updated: 21 October 2026

All sales are final. We don't offer refunds once you've paid, so please read what's included and ask us anything before you buy. Email contact@thestorewright.com, and we answer within 24 hours on working days.

Why

From the day you pay, your project takes our time and our paid tools, like AI video, and we can't give those back.

What we do instead

• If something we built doesn't work the way we agreed, we fix it for free.
• If your store doesn't match what your package or quote includes, we keep working until it does.
• If we make a mistake in your AI UGC ads, SEO or email setup, we redo it for free.
• If we miss something your monthly plan includes, we make it up the next month.

Monthly plans

Monthly fees aren't refunded, including for a month that has started. Plans run for at least 6 months, then month to month with 30 days' notice, as our Terms of service explain.

Paying in 3 parts

Parts you've paid aren't refunded. If you stop the project, you don't owe the parts that aren't due yet.

Costs paid to other companies

Ad spend goes straight to Meta, Google or TikTok, and Shopify, app and supplier costs go to those companies, so we can't refund them either.

The one exception

If we cancel your project, or we can't deliver what you bought, we refund the part of the price for the work we didn't do.

Before you open a dispute

Please email us first. Most problems are faster to fix directly. When you pay, you agree to our Terms of service, which say that all sales are final.